Executive Report for Express Products is Always an "F" Not a good proof of performance

Question

Even with Listing Dist and Listing Syn Pro active the Executive Report is never going to improve from an “F” because Reputation Mgt Pro is not active.

This seems to be a major flaw and very broken piece to the PLG strategy. In my experience, when it comes to reporting it is either all correct or all wrong.

I know that they listing score is not shown on accounts that don’t have a Reputation Management activated. Please fix this or remove it from Express so that clients don’t lose faith in our reporting.

Executive Report2400×1298 247 KB

Paige Sutherland · Accepted Answer

To anyone else following along on this thread, I’m happy to say this improvement has been rolled out as of today! Your clients with Reputation Management Express and Listing Sync Pro and/or Listing Distribution will see an increase in their Listing Score shortly in Reputation Management Express and in their next Executive Report. More details here.

GeorgeLeith · Answer

Morning @Jeff_Moore adding @JoshuaBaker to speak to this as the Product manager for Business App and Exec Report and @Anna_Tavares our Director of Strategy and owner of Product Led Growth they can speak to the workflow and scoring.

jeff-getlocal · Answer

Great…looking forward to some feedback and a possible fix for this. Several clients have asked me why the score is still an F. It is not good user experience to constantly see this, especially when they are paying for Listing Distribution and Listing Sync Pro. Thanks again

atavares · Answer

Hi Jeff, thank you for surfacing this! We are aware of the issue, and we are hoping to fit it within our prioritized work soon. I am adding @Erin_Bowman to this thread, she’s is the Product Manager for our Reputation Management product, and she will give you an update once we have something planned around this.

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Reputation Management [Solved] Executive Report for Express Products is Always an "F" Not a good proof of performance